Disaffection or expected outcomes: Understanding personal Internet use during work

Abstract

Many contemporary analyses of personal Internet use during work explain the behavior in terms of workplace disaffection. However, evidence for this interpretation is mixed. This article posits that an approach emphasizing the expected outcomes of Internet use more effectively explains the behavior. The 2 approaches are tested using survey data collected from more than 1,000 U.S.-based computer-using workers. About 4/5 of those workers do engage in personal Internet use during work. Regression analyses show that workplace disaffection factors, such as stress and dissatisfaction, have no significant influence on the extent of web surfing or personal e-mail use during work. In contrast, factors which shape the expected outcomes of personal Internet use during work, such as a generalized positive perception of the utility of the Internet, routinized use of computers, job commitment, and organizational restrictions on computer use, are very significant predictors of such behavior. These results suggest that employees use the Internet for personal purposes at work for many of the same reasons that they use it elsewhere. Implications of these findings are explored.