Direct and indirect effects of contact quality and perceived cultural identification on conflict management styles in an American–Chinese context

Abstract

From the theoretical perspectives of anxiety and uncertainty management and intergroup contact, this study examined U.S. American participants’ (N = 487) perceptions of conflict management styles with Chinese international students. Specifically, this study tested the indirect effects of participants’ perceptions of contact quality with the Chinese in general and strength of Chinese international students’ identification with home culture on conflict management styles through intergroup communication anxiety and social attraction. A conflict scenario was set in a typical class project context in which the American participants experienced a conflict with a Chinese international student. Results indicated that participants’ perceptions of contact quality with the Chinese and Chinese international students’ identification with their home culture had positive indirect effects on the problem‐solving style and negative indirect effects on the competing and avoiding styles through intergroup communication anxiety. In addition, quality of contact had positive direct and indirect effects on the accommodating style through social attraction of Chinese international students. Findings in this study generally indicated important ways in which contact experiences with outgroup members, intergroup communication anxiety, and outgroup membership influence specific communication behaviours during a conflict episode. Findings are discussed in light of prior literature and theories of intergroup contact, anxiety, and integrated threat.