Abstract
AbstractIt is no longer obvious that the share of knowledge work in production environments is increasing. However, this is not the only reason why more attention needs to be paid to the human factor in production. It is therefore increasingly important to provide workers in a production environment with the best possible support for their knowledge tasks by using modern information and communication technologies. In particular, the technical innovations in terms of augmented and mixed reality offer a great potential to be implemented in relevant applications in connection with the ongoing digitization or digital transformation of production. Against this background, this paper shows how current knowledge-based work processes in production environments can be best supported by augmented and mixed reality technologies. For this purpose, the paper reviews the state of the art of augmented and mixed reality technologies and then outlines in two concrete industrial use cases from the manufacturing domain how human work can be digitally augmented to facilitate knowledge-intensive production tasks.KeywordsAugmented realityMixed realityKnowledge-based work processes
Highlights
Introduction and MotivationIncreasing demands for more innovative products and rising competition lead manufacturing companies to design more flexible and efficient production environments to sustain their competitiveness
Implementing related technologies to support knowledge work is not a management fashion, but can sustainably empower people and daily operations (Leyer et al 2019). It is a grand challenge of any successful implementation project to improve current and future work practices of employees (Richter et al 2018), which involves capturing and fully understanding the as-is situation, co-designing a tobe situation with the relevant stakeholders, and kicking-off an iterative solution design supported by several digital prototypes with a rising degree of maturity
Doil et al (2003) describe how Augmented reality (AR) can be used to improve industrial planning processes, whereby an existing production environment can be augmented with virtual planning objects
Summary
Increasing demands for more innovative products and rising competition lead manufacturing companies to design more flexible and efficient production environments to sustain their competitiveness. Implementing related technologies to support knowledge work is not a management fashion, but can sustainably empower people and daily operations (Leyer et al 2019) It is a grand challenge of any successful implementation project to improve current and future work practices of employees (Richter et al 2018), which involves capturing and fully understanding the as-is situation, co-designing a tobe situation with the relevant stakeholders, and kicking-off an iterative solution design supported by several digital prototypes with a rising degree of maturity. All this requires an integrated, interdisciplinary, participative, and agile approach, which allows identifying, analyzing, and supporting human work practices in a predominantly digital environment. The authors review the scientific state of the art on AR and MR in production environments
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