Digitization Initiative and Digital Transformation for African Telecom Service Providers

Abstract

Technology breakthroughs brought unforeseen competition among telecom operators in Africa. Digitization and digital transformation were the results of the revolution in technology. The study uses a literature review to discuss the digital initiative and digital transformation of African telecom operators’ changes and challenges. Although Africa is still stepping ahead to effectively engage itself in digitization and technology, especially in the telecommunications industry, the outcome of digitization is to bring out the company's profit, gain more customers through experience, and increase efficiency and effectiveness. The results show that customization, sales optimization networks, single-run access networks, and power machine learning are positive trends that African telecom operators must focus on to bring about changes in the telecommunications industry. The managerial implication of the study is that telecom operators must invest in technology and infrastructure that facilitate digitization and digital transformation to operate accordingly.