Digitalization of Educational Quality Management in Higher Education

Abstract

Purpose: This research aims to determine the digitalization-based education quality management system at Prof. K. H. Saifuddin Zuhri Purwokerto and Nahdlatul Ulama Al Ghazali University Cilacap, so various challenges can be found in implementing the digitalization system for education quality management at these two universities. Methods: This research uses descriptive qualitative research methods with data collection techniques, namely interviews, observation and documentation. This research involves data analysis which includes compiling, categorizing and combining data to form a pattern of education quality management in digital-based higher education at Islamic State University (UIN) Prof. K. H. Saifuddin Zuhri Purwokerto and Nahdlatul Ulama Al Ghazali University Cilacap. Result and Conclusion: The result is the digitization of education quality management at the Prof. State Islamic University. K. H. Saifuddin Zuhri Purwokerto and Nahdlatul Ulama Al Ghazali University Cilacap have proven positive steps towards efficiency and effectiveness in education management, even though they still face obstacles such as weak human resource management and limited infrastructure. The success of digitalization is very dependent on the ability and capacity of human resources, so continuous efforts are needed such as increasing competence through training and development. Research Implications: The urgency of digitizing management in higher education is absolutely necessary, especially UIN Prof. K. H. Saifuddin Zuhri Purwokerto needs to continue to be promoted, especially information technology, human resources who are experts in the field of information technology, so that good digital literacy from all levels in students, educational staff and lecturers. There is a need to digitize through publications such as social media in the form of Instagram, TikTok, Flayer and everything that is digital based. However, for Nahdlatul Ulama Al Ghazali University, Cilacap, maintenance or maintenance processes are still needed so that it can be ascertained whether an asset can function properly or recover, the distribution of levels is not yet perfect, there are still some lecturers who may not be familiar with accessing the system used, and sources. limited power. For this reason, academic leaders must try to motivate, mobilize, remind lecturers, always improve the system so that their desires can be achieved, increase the use of more contemporary or modern systems and increase human resources by sending teaching staff, especially for academic digitalization services. Originality/ Value: This study offers original insights into digitalization of higher education quality management is very necessary in improving all services at higher education, both state and private universities in Indonesia.