Digitalization of Banking Services and Methodology for Building and Functioning of Fintech Companies

Abstract

In the world of banking services, some sustainable trends have been observed globally in recent years, which strongly influence the forms of banking organization. In many cases, fintech companies are joining forces with banks to pursue a new common business, in which customer interaction is mainly through electronic means of communication. Very often it relies on the synergistic effect that leads to an increase in the efficiency of work of each business partner and the work on the common project as a whole. A major component in the digitization of banking services is the mobile or web-based information system through which employees and customers work. Fintech companies place qualitatively new requirements on the managers who manage such business structures. In addition to knowledge and experience in the field of financial instruments, a thorough knowledge of information technology is also required.