Digitalization, Informatization, Identification and Labeling of Logistics Facilities for the Purposes of Enhanced Customer Focusing

Abstract

Following the digitalization and informatization trends in transport sector the logistics segment of the activities of railway holding companies has entered a period of dynamic development, requiring considerable improvement of technology, processes and proceedings. The objective of the research is to search for optimal decisions in the field of automation and informatization of the procedures of identification, labelling, and designing of railway logistics facilities. The research used tools of statistics, system and economic analysis, computer simulation. The results present development of proposals for automation, identification, labeling and designing of railway logistics facilities to unify and simplify decision-making in technical, operational and economic fields. Their implementation will allow to solve a whole range of tasks for managing terminal-warehouse infrastructure facilities and will also help to expand the customer base of railway companies, e.g. of JSC Russian Railways, by increasing availability, simplicity and customer focus of information on logistics facilities. The developed concept of an automated control system for the railway terminal network suggests that respective software products will provide an opportunity to calculate key evaluation, inventory, control and advertising parameters of logistics facilities. It can be used as a basis for developing flexible commercial offers. The introduction of the concept and accompanying information solutions will allow to create a single customer-oriented information environment and to achieve 4 th –5 th levels of providing of logistics services (4PL; 5PL).