Digitalization in The Organizing of Apartment Building Major Renovation in Russia

Abstract

The article substantiates the necessity and possibility of using information and communication technologies to reduce the severity and intensity of the principal-agent problem that arises in the modern system of organizing the major renovations of apartment buildings in Russia. Based on the “Arshtein ladder of civic participation” the article proposes a hierarchical model for a meaningful assessment of the existing resources of information and communication support for the major renovation system in Russia. This model includes seven levels of participation of homeowners in solving the problem of a building renovation. The analysis of the content and services of information support resources for the major renovation system of apartment buildings in Russia showed that they do not contribute to the practice of active real participation of homeowners in resolving issues of renovations, they are at the level of “symbolic” participation, providing information about the regulatory the legal framework for renovations, the structure of regulatory authorities in this area, the current activities of regional operators. The information support of the major renovation system of apartment buildings in Russia is an information flow from authorities to citizens, with a weak or absent feedback flow with the ability to control incoming initiatives and complaints, which does not allow us to state progress in mitigating the consequences of the principal-agent problem in this area.