Digitalisation and Software Sector: Challenges and Concerns

Abstract

Recent growth of the Indian software industry has set the pace for an electronic revolution that in turn, has led to the search for talented employees with adequate knowledge of soft skills. Based on a survey of software-related companies in the metropolitan city of Mumbai, this paper provides an analytical framework for examining the future outlook of the digitalised economy. Digitalisation and its value creation has to be understood from the perspective of the user. As the importance of e-services in our economy increases, so does the importance of developing the software services industry that will promote and enhance the use of digital technology. The need for capital requirement to ensure positive growth of the variables identified, namely digital technology, software services and e-services industry is the need of the hour. The purpose of this article is to derive a set of key attributes that draws attention to the initiatives for strengthening the position of the software-driven information technology sector. The opportunities, concerns and challenges outlined identifies a directional move for the growth of the digitalised world that has revolutionised the business of conducting value chains.