Abstract
Although digitalisation is a reality for companies and contributes to value creation, few studies have examined its impact on commercial bank performance. The objective of this paper is to analyse how banks' digitisation contributes to their performance. The study finds that digitisation has a non-linear dynamic relationship with commercial bank performance, being first inhibited and then facilitated. Moreover, the impact of digitisation on bank performance is heterogeneous, with small and medium-sized banks, those with a high share of non-interest income and those with a high customer concentration benefiting more from digitisation.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
