Abstract
Breakthroughs in digital technologies have notably enhanced the capability of administrative systems across the globe and allowed precision and effectiveness in governance mechanisms like never before. This study builds around three critical aspects of governance: lack of state capacity, trust deficit between citizen and state (empowerment), and poor service delivery. It elaborates how the use of biometrics and smart technologies enhances public service delivery and revitalises trust of citizen on the state. It is a qualitative research based on observations, case studies and real world examples of linking national citizens registry to various disparate repositories and using it innovatively to reform governance. Its manifestations are manifolds: from empowering persons to avail public health services and financial inclusion to creating value for private sector through market creating innovations; NADRA has fortified digital governance framework in Pakistan by the virtue of legal identity. The success story of NADRA provides guidelines to the developing countries how organisations can be turned around by employing technologically innovative and culturally targeted approach towards public policy and digital governance initiatives.
 Keywords: Digital Transformation, e-Governance, Technology, Legal Identity
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