Digital Transformation: Smart Strategy in Administrative Reform in Vietnam

Nguyen Hai Thanh

doi:10.28991/hij-2021-02-04-06

Abstract

Objectives: Digital transformation is becoming such a big trend that countries worldwide cannot resist because it brings prosperity and development to social progress. Therefore, countries, especially emerging countries, need to quickly bring the latest technology advances into socio-economic development. Therefore, the purpose of the article is to point out the theoretical issues of digital transformation, the advantages and challenges, and their impact on Vietnam's provincial administrative reform and forecast the trend of impacts of the digital transformation to administrative reform at the provincial level. Methods/Analysis: Qualitative and quantitative research methods have been used together, in which quantitative methods used available literature sources. The qualitative method has been developed based on designing two questionnaires on digital transformation and administrative reform, thereby exploring the current results of digital transformation and administrative reform in a cross-section. Findings: Research has shown that the reality of digital transformation and administrative reform in provincial administrative agencies in Vietnam is still limited. Although administrative reform is superior to digital transformation, they are closely positive related. Novelty /Improvement: Research shows that administrative reform at the provincial level in Vietnam will become more competent and more efficient when administrative agencies promote the application of digital transformation; both digital transformation and administration reform need to be concerned at the same time. Moreover, a more focus on developing digital capacity and skills for civil servants is necessary for digital transformation and administrative reform to achieve high efficiency. Doi: 10.28991/HIJ-2021-02-04-06 Full Text: PDF

Highlights

The concept of digital transformation is becoming familiar and increasingly popular in countries around the world, especially since the outbreak of the Covid-19 pandemic; many countries which have imposed blockade orders and social distancing make administrative activities to become chaotic, but the administration must still operate
The study's total sample is 538 people, of which 356 are civil servants, and 182 citizens, to collect opinions to assess their understanding of the digital transformation process in the provincial state administrative agencies in Vietnam
The number of trained civil servants in the natural sciences field accounts for a larger proportion, with 49.15% compared to the proportion of civil servants who have majored in the humanities and social sciences, with 41.01%, and in other disciplines with the rate of 9.83%

Summary

Introduction

The concept of digital transformation is becoming familiar and increasingly popular in countries around the world, especially since the outbreak of the Covid-19 pandemic; many countries which have imposed blockade orders and social distancing make administrative activities to become chaotic, but the administration must still operate. Many fields are forced to quickly implement digital transformation to maintain operations if they do not want to bankrupt or terminate their operations. Facing this situation, accelerating the digital transformation is a wise and intelligent step, making the administration uninterrupted and social management activities still running smoothly. Due to the interdisciplinary nature of digital transformation leading to the lack of widely accepted definitions, there are even arguments that digital transformation is not a new concept, just is merely a new trade direction of a previous trend [3]

Objectives

Results

Conclusion