Digital Transformation of Transport Logistics Under Current Conditions

Abstract

AbstractThe paper deals with the digital technologies implementation in the companies’ activity, including transport enterprises. The authors pay attention to the fact that the processes of digitalization and digital transformation are necessary, and they contribute to achieving competitive advantages, reducing operating costs, improving business processes, developing customer services, and meeting customer needs at a higher level. The digital technologies implementation contributes to developing innovative business models and improving the company’s efficiency. The digital transformation of the transport industry leads to improving the service quality (safety, reliability, timing, and availability) and has a positive impact on the economic efficiency as a whole. The authors developed a modified method for measuring the service quality of passenger transport and defined an integral indicator of the quality based on economic and mathematical modeling methods. The approach makes it possible to ensure consistency and complexity of the digitalization and digital transformation processes. The authors distinguished the positive effects of the digital transformation both for manufacturing enterprises and consumers.KeywordsConsumersDigital transformationModelingQualityServiceTransport