Digital Transformation in Higher Education: A Framework for Maturity Assessment

Adam Marks,Maytha Al-Ali

doi:10.14569/ijacsa.2020.0111261

Abstract

Literature in digital transformation maturity is scarce. Digital transformation in higher education, especially after COVID-19 is seen as inevitable. This research explores digital transformation maturity and challenges within Higher Education. The significance of this study stems from the role digital transformation plays in today’s knowledge economy. This study proposes a new framework based on Deloitte’s 2019 digital transformation assessment framework with Petkovic 2014 mega and major higher education process mapping. The study triangulates the findings of multiple research instruments, including survey, interviews, case study, and direct observation. The research findings show a significant variance between the respondents’ perception of digital transformations maturity levels, and the core requirements of digital transformation maturity. The findings also show the lack of holistic vision, digital transformation competency, and data structure and processing as the leading challenges of digital transformation.

Highlights

Organizations today are operating in a massive, digitally connected world, and their stakeholders expect seamless and personalized digital services [2], and [9]
The data collected in this study shows a significant variance between digital transformations maturity level perception reported by the respondents, and the core requirements of digital transformation maturity
Digital transformation is one of the biggest catalysts of the business environment today, and higher education is not excluded from this evolution

Summary

Introduction

Organizations today are operating in a massive, digitally connected world, and their stakeholders expect seamless and personalized digital services [2], and [9]. Producing and acquiring knowledge has a great importance today. The success of organizations and nations highly depends on producing and using information successfully. The increased use and production of knowledge places organizations into a necessary digital transformation. This digital transformation impacts the core components of an organization - from its operating model to its infrastructure. Organizations usually do not transform by choice, more often when they fail to evolve and keep up with market changes and technology disruptions [24]

Objectives

Methods

Findings

Discussion

Conclusion