Abstract
Digital transformation in healthcare services has massive potential to ensure healthcare quality, accessibility, equality & affordability in developing countries. Bangladesh is not exception to this trend for digitalization of healthcare sector as a part of vision 2021 of digital Bangladesh. This paper aims to explore the current standing of the digital transformation in healthcare services sector of the public, private & NGOs, as well as the managerial and technical challenges facing the digitalization of healthcare projects in Bangladesh. The digital transformation in healthcare is at the introductory stage in Bangladesh. Studies explored that although digitalization of this sector remains somewhat problematic, the difficulties and challenges could be overcome. Due to lack of technological knowhow, literacy, poverty, trust, attitudes, resistance to change and infrastructural facilities, this project does not work effectively and efficiently. Based on the assessment of this sector, the scope of some fields requires further improvement. The findings will help government agencies, policymakers, healthcare providers and mobile phone companies to make effective decisions regarding the digitalization of Healthcare services.
Highlights
As a result of rapid globalization and the exponential advancement in information and communication technology (ICT), healthcare sector has been changed dramatically over the past decade in many countries of the world
Under the umbrella of digitalization, the digital channels are incorporated into the healthcare service providers such as are telehealth, telecare, mHealth, eHealth, Electronic Health Record (EHR), Video Conferencing, Telemedicine etc
The current study shows that the overall situation of digital health care services sector in Bangladesh is not up to the mark
Summary
As a result of rapid globalization and the exponential advancement in information and communication technology (ICT), healthcare sector has been changed dramatically over the past decade in many countries of the world. Health performance and economic performance are interlinked Problems such as excessive costs, insufficient resources, uneven quality levels and inequalities in terms of access to healthcare plague the current healthcare industry. Research on the adoption of e-Health which is the part of digitalization in developing countries, has shown that eHealth/mHealth can be potential solutions to provide better access to healthcare facilities for patients, physician, nurses and other healthcare staffs, increase care quality and improve collaboration (Khalifehsoltani & Gerami, 2010). Like other developed and developing countries, healthcare sector has become the blessing of ICT in Bangladesh which has been recognized as one of 57 countries in the world with a critical shortage in health workforces (hospitals, doctors, nurses and midwives number below 2.28 per 1000 population) and number of beds (4 per 10,000) in hospitals (Mostafa R., 2016). It is imperative to examine the current status of digital transformation in health sector of public, private sector & NGOs, challenges of digitalization and provide recommendations & future direction at the end
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