Digital Transformation Impact Analysis towards Transition in the Role of Information Technology for Organization in New Digital Bank

Abstract

The role of Information Technology in the banking industry has been playing an important role in providing better services to customers and open new opportunities. Bank XYZ is a conventional bank that is transforming into a digital bank to improve bank XYZ's position in financial services sector, specifically in the banking industry. In the process of transforming into digital banking, Information Technology leadership in the organization is important. However, publications regarding the impact of digital transformation in Information Technology role and leadership, especially in the banking industry are scarce, so this research is importance. The benefit of this research is to be organization consideration for designing corporate information strategy & management and can be a reference and contribution of ideas that can enrich knowledge and further research about corporate information strategy & management. This study aims to identify digital transformation impact in IT role and leadership specifically in new digital bank. Qualitative approach with data collection from semi-structured interviews and document was used to identify the impact of digital transformation towards transition in the role of information technology and do benchmarking Bank XYZ's case with a few new digital banks in the world. Based on the comparison and benchmarking, learned lesson as an input for Bank XYZ to improve the digital transformation process into a digital bank. Integrated big data, agile team, automation process, cloud computing, machine learning, and artificial intelligence was the common capability of a digital bank.