Abstract
The main purpose of this paper is to explore how digital transformation influences and changes quality management practices adopted by the organisation. The methodology employed in this study is qualitative content analysis with open coding of selected literature followed by an empirical study in three logistic companies. Quality management practices related to leadership and culture, strategy, customer focus, improvement, relationship management, organisation and people, decision-making and processes are likely to transform with the integration of digital technologies. Innovation and digitalisation itself have all prospects to become a new addition to the core quality management concept. This study reviewed the general influence of digital transformation on quality management practices. The impacts of particular digital technology integration, such as blockchain, Internet of Things, robotics, etc. on quality management practices were not considered. The future research can be conducted on aspects of digitalisation of quality management systems and on the role of quality management practitioners in digital transformation. This study could be beneficial for the managers of organisations and quality professionals considering different aspects of digitalisation and adoption of digital technologies in their companies. This paper adds to the general knowledge about the relations between quality management and digital transformation which are not studied widely enough in the existing literature. The findings of the study provide a new insight on quality management in the light of digital transformation.
Highlights
Digital transformation is a hot topic nowadays
Based on the information received during the interviews the authors have identified that quality management practices related to leadership and strategy, quality culture, engagement of people and process approach are pre-requisites for successful digitalisation
Quality management practices related to improvement, relationship management and evidence-based decision making are being impacted by the digitalisation
Summary
Digital transformation is a hot topic nowadays. The digitalisation changes our life and business environment. The organisations are being transformed as due to digitalisation there are new ways of how the authors design, produce and sell our products and services, and new organisational structures, roles, culture, processes, new ways of working and methods of collaboration, new approach to dealing and solving problems, decision making and implementation. This transformation is about an adoption and integration of the newest technologies, but it has several dimensions – Strategy, People, Organisation, Customer, Ecosystem, Technology, and Innovation (Ivančić et al, 2019) and it penetrates right through the whole ecosystem. To be successful there is a need for a new kind of leadership – leadership for (http://creativecommons.org/ licenses/by/4.0)
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