Abstract
Digital platforms increasingly are dictating how work is carried out, breaking down boundaries between companies, geographies, customers, and other stakeholders and participants, and determining who will benefit from advancing technology. Existing organization design frameworks do not adequately address the new reality where both the technical and social elements of the full ecosystem need to be designed. Work is no longer carried out within a bounded organization, and individual organizations can no longer be the focus of design. Building on both the traditional sociotechnical systems framework and strategic organization design frameworks, we propose a digital sociotechnical systems design approach. It involves multiple stakeholders and participants in codesigning the digital system and the social system at the ecosystem level. A case example from health care is described and discussed.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.