Abstract
Government organisations do recognise the opportunities of technology but seem uncertain about whether they are ready for the digital transformation. The aim of this research work is to formulate a framework that explains resources, capabilities, and management choices necessary to respond to the new environment. The problem is essentially approached from a strategic analysis perspective coming from the private-sector strategic analysis and management. The research methodology is based on literature review and an in-depth case study based on a municipal level government. The framework describes: a) the impact of digital innovations on external forces; b) adequate strategies arising from a value chain analysis; c) resources and capabilities of critical importance; d) and the new role of government as a platform provider. In terms of practical contributions, the paper provides specific and actionable recommendations on relevant challenges when municipal-level governments conduct a digital transformation process.
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