Abstract
AbstractDigital public services refer to the provision of public services using digital technologies wherein the interaction with a public sector organisation is mediated by an IT system. Citizens are constantly demanding higher transparency, efficiency and responsiveness from public organisations. The increasing adoption of digital technologies constitutes a key element of governments’ response to such demands and has the potential to generate substantial benefits for the overall economy both at a local and national level. This chapter defines digital public services, discusses the existing challenges for the implementation of these services in the rural context, and summarises existing frameworks for assessing the adoption and use of e-Government, e-Health technologies, and open data.
Highlights
The adoption and use of digital technologies provides a number of obvious benefits in this regard and the digitalisation of public services has been a constant item on the agenda of policymakers for over a decade
The e-Government maturity frameworks presented in the previous section consider digital public services in their entirety, as if they represent an homogenous group of services delivered by public organisations
They are in a position to gather important information which would constitute the basis of an IT-enabled integrated healthcare system (European Commission, 2013)
Summary
Governments play a key role in our society by providing citizens and businesses with access to a range of essential public services. The potential benefits generated by the adoption of digital public services have become even more visible during the Covid-19 pandemic when the public were forced to move much of their daily activities online due to restrictions put in place to contain the spread of the virus (European Commission, 2020). In this context, any service that was not online was not accessible, so public organisations were forced to accelerate the adoption of digital technologies and to find more innovative uses of existing e-Government solutions to manage the crisis (United Nations, 2020).
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
