Digital maturity assessment model for pharmaceutical supply chain: a patient and hospital-centred development

Abstract

ABSTRACT This paper presents a digital transformation maturity self-assessment model. The main objective of this model is the diagnosis and the evaluation of the digital maturity of a hospital as a key main in the Moroccan pharmaceutical supply chain. A literature review was conducted for investigating digital maturity models and tools used. A total of 49 relevant works were retrieved, representing 49 distinct maturity models and tools in various domains. The works were inductively analysed, and the maturity model dimensions were extracted and consolidated into a Digital Maturity Assessment Model (DMAM). The resulting DMAM consisted of 4 dimensions: IT & Digital Technologies, Strategy & Processes Management, Human Resources & Culture, and Supply Chain & Patient Journeys Management. Each dimension is further divided into several sub-dimensions, totally 65 sub-dimensions are identified, that can be assessed by the 4 digital maturity levels proposed. The comparison of the proposed digital maturity dimensions and sub-dimensions with the existing models/tools shows a clear and important contribution in the field of digital transformation assessment: the introduction of a new dimension ‘Supply Chain and Patient Management’, that was developed in response to practitioner needs and organizational factors in pharmaceutical supply chain.