Digital Livelihoods Undone

Abstract

A decade into the Syrian war, Lebanon remains the country hosting the largest number of refugees per capita worldwide, limiting their work to three sectors of the economy. Most of the employed refugees have therefore been active in the informal market under indecent and insecure working conditions. One solution currently being promoted by humanitarian and development organisations and the private sector is that digital work in web-based labour markets can provide an alternative that circumvents these local restrictions, offering refugees a way to make a livelihood online. This field report contests this assumption, based on analysis of the impact and experience of a digital skills training programme that reached some 3000 beneficiaries by 2021. The report critically examines how a context of regulatory restriction and economic crisis in Lebanon undermines the feasibility of digital refugee livelihoods, thereby offering a critique of the idea that web-based income opportunities transcend local markets, policies and regulations. Due to discriminatory policies, ICT-related exclusion, and financial exclusion, the programme’s objective shifted from online work to local work. Ironically, most of those graduates who found work did so in the local informal labour market once more, having failed to secure any form of sustainable online income opportunity.