Abstract
In the knowledge economy, financial indicators are not sufficient to predict the evolution of business competitiveness and anticipate risks. This paper proposes new non-financial indicators based on the analysis of eighteen variables representative of the interest of the different stakeholders, which correlate the organization’s commitment to socially sustainable digital transformation and the enhancement of business capabilities. This study, based on a specific adaptation of the IMPACT methodology and carried out in forty countries, obtains as main findings that there are significant differences in the perception of the business impact generated by the improvement of the digital capabilities of the workforce according to variables, such as job level, area of work, cultural area of the interviewee, type of company, or the number of years that digital training programs have been implemented among the workforce, while factors, such as gender or generation of the interviewee, company size, or productive sector, are not determinant. The proposed analysis methodology provides useful indicators for corporate governance bodies to analyze and improve human performance and labor engagement in the face of digitalization, applicable to any type of organization, sector, or country, facilitating the deployment of more economically efficient and socially sustainable transformation programs.
Highlights
The digitalization of companies, as a new mechanization formula, is key to their sustainable competitiveness and, a source of interest for public policies and scientific literature [1]
1987 [2], (Brundtland & Khalid, 1987) to the current three-dimensional concept that includes social, economic and environmental aspects, which should complement each other and consider that economic and social aspects are one and the same [3]
Based on the Kruskal–Wallis test, the hypothesis that the differences are significant in the overall WDTII© index and all business fields obtain a p = 0.000 is accepted with 95% confidence
Summary
The digitalization of companies, as a new mechanization formula, is key to their sustainable competitiveness and, a source of interest for public policies and scientific literature [1]. As that which promotes the labor insertion of workers with “digital disability”, through reskilling programs to improve their digital employability. The concept of sustainability has evolved from that proposed in the Brutland report in. Employee work engagement is a key component of improving the human performance of organizational sustainability by promoting knowledge sharing and innovative work behaviors [4]. Numerous research studies have contributed to the debate on the concept of responsible innovation and its application in the business context, most notably the systematic literature review conducted in 2017 by Rob Lubberink, Vincent Blok, Johan Van Ophem, Sustainability 2021, 13, 13958.
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