Abstract
Digital requires humanization. The pandemic has shown the importance of health organizations adapting rapidly to teleconsultation services, investing in e-health with quality criteria and monitoring outcomes. Through a literature review and gathering research already carried out on e-health communication and with practical examples, it is verified that, if the requirements of proximity, quality, and interpersonal relationship are met, better health results can be obtained. When communication is established in health via mobile phone, with image, sound, voice, text, it is thus possible to work the memory and health instructions of patients and obtain better health outcomes. These strategies must be personalized and adapted to the patient's age and context.
Highlights
When reflecting on the main barriers in relation to digital health systems, there is a set of concerns, already evaluated, such as: lack of knowledge of applications; lack of training of professionals, unknown effective cost, lack of legal policies/ regulations, underdeveloped infrastructure, lack of research and leadership and investments, in addition to human barriers.The e-health process covers a national, European and international strategic vision
The pandemic has shown the importance of health organizations adapting rapidly to teleconsultation services, investing in e-health with quality criteria and monitoring outcomes
“ICT emerges as a strong alternative to disseminate health information and to promote and develop health actions and promote health literacy, especially for the youngest and most educated” (Espanha, Ávila & Mendes, 2016, p. 14)
Summary
When reflecting on the main barriers in relation to digital health systems, there is a set of concerns, already evaluated, such as: lack of knowledge of applications; lack of training of professionals, unknown effective cost, lack of legal policies/ regulations, underdeveloped infrastructure, lack of research and leadership and investments, in addition to human barriers (beliefs, constraints). The e-health process covers a national, European and international strategic vision. In June 2020, the European Commission pointed out 3 priorities for the Digital Transformation of Health and Care in the Digital Single Market: 1. Shared personalized health: By sharing a European infrastructure that allows researchers and professionals to accumulate resources (data, knowledge, compute processing and storage capacities); 3. Citizen empowerment with digital tools for user feedback and people-centric care: Using digital tools to empower people to take care of their health, stimulate prevention and enable feedback and interaction between users and healthcare providers.
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