Digital Government Platforms in Greece. Current Trends: The Case of Gov.gr

Abstract

Digital platforms have become essential tools for the operational transformation of organizations over the last few decades. Governments have realized their advantages and are making progress in incorporating them into their infrastructure, especially during the COVID-19 era. This paper examines digital government platforms (DGPs), their value, and their characteristics. Previous research has identified a variety of factors that affect e-government or DGPs in differentiated cases and regions. The lack of a general list of elements that influence DGSs led to the creation of a general framework of factors that may contribute to a successful launch and operation. These 16 factors were categorized into 3 segments, information technology, government, and user. Their relationship is based on coordination/support, interaction, and feedback. In order to initially evaluate the proposed framework, it was tested through the application on the Greek public sector platform Gov.gr, and initial findings were presented. A contemporary mapping of Greece’s digital status and the Greek government’s efforts for a modern digital state were presented. Gov.gr is Greece’s official master platform that offers a significant number of governmental services to citizens and companies quickly, remotely, and efficiently. The utilization of the framework that is developed in this paper against Gov.gr offers valuable conclusions about DGP’s operation and its focus on bureaucracy reduction, accuracy, and satisfactory service. The paper concludes with research limitations and the identification of future research pathways.
 Keywords: digital government pPlatforms, factors, framework, Greece, Gov.gr