Abstract
AbstractHigh Reliability Organizations (HRO) need to devise and implement organizational processes aimed to minimize the risk of failure, facing high risks and high stakes. In this paper, we look at the case of military HRO operating under Mission Command principles. Mission Command is a doctrine born to address unexpected circumstances through diffused leadership. Nonetheless, digital enabled Command and Control (C2) systems may challenge this doctrine. Remote-control technologies, automatic arms systems and tracking tools have seen a widespread application in modern warfare. Such advancements may favor purely vertical approaches whereby commanders can monitor and control the battlefield from afar. We investigate the tensions between digital enabled Mission Command and Control systems and the centripetal force of purely vertical C2 structures. This scenario contrasts with Mission Command as leaders may veer to more task-oriented approaches, which in turn may lead to a progressive decrease in accountability of subordinates. This is problematic for the entire command pyramid. We contribute to the HRO literature by shedding light on the paradoxical role of digital technologies in mission-oriented organizing.KeywordsMission CommandDigital command and control systemsResilienceHRO
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