Digital Control Tower Empowers Supply Chain Resilience Improvement from a Dynamic Capability Perspective

Abstract

The market volatility caused by the new crown epidemic and trade protectionism has highlighted the important role that supply chain resilience plays in business development, while the development of emerging technologies has led to changes in business development strategies, and market competition has escalated from competition between traditional enterprises to competition between supply chains. Today’s supply chain management is very complex, with countless partners distributed in different regions, and this intertwined trade ecosystem is unprecedented. The chain reaction of epidemic control in early 2020 has triggered a strong interest in supply chain resilience among many scholars. At the 20th National Congress in 2022, General Secretary Xi clearly pointed out that “efforts should be made to enhance the supply chain resilience and security of the industrial chain”, raising supply chain resilience to the level of national strategy for the first time. The emergence of digital control tower concept provides a new management idea to improve the supply chain resilience. So what exactly is digital control tower? How does digital control tower improve supply chain resilience? This paper investigates the mechanism of digital control tower in Leader Harvest plant with the help of dynamic capability theory, and explores an innovative path to improve supply chain resilience, which can provide reference for other enterprises’ supply chain management development.