Digital accumulation behaviours and information management in the workplace: exploring the tensions between digital data hoarding, organisational culture and policy

Abstract

ABSTRACT Individuals within organisations necessarily hold data including personal identifiable data, for individuals with a tendency to accumulate digital data and a reluctance to delete it, there is greater potential for data to be stored. Therefore, understanding why people engage in digital hoarding and how they respond to the mitigations put in place is important. Eleven people working in a large commercial organisation scoring highly on a digital hoarding questionnaire, took part in focus groups to understand the extent to which they kept digital data. The focus groups also explored employee compliance with policies and procedures including knowledge of GDPR. Thematic analysis led to three themes: (1) Organisational culture versus digital hoarding tendency, (2) Thinking about personal data, and (3) Responsibility and control. The findings highlight different motivations for data hoarding including anxiety driven by ‘blame culture’ as participants respond to workplace challenges and the need to be accountable. Participants were aware of policies including GDPR but often used workarounds to keep data longer than specified in their information retention policies. Technical approaches to data reduction were often counterproductive. Findings are discussed in relation to potential threats of digital data hoarding and technical and non-technical approaches to reducing digital data retention.