Diffusion and adoption of ICTs in selected government departments in KwaZulu-Natal, South Africa

Abstract

This study reports on the use, types, and availability of information and communication technologies (ICTs) in four government departments in KwaZulu-Natal, South Africa, in the context of work productivity and creativity. Roger’s Diffusion of Innovations Theory was used to inform the study in an attempt to understand the diffusion and use of modern ICTs in the government departments under investigation. Through a survey, government departments that are considered to be central to service delivery were targeted. Due to the dispersed nature of the public sector in South Africa, the study was confined to government departments in KwaZulu-Natal. The study used multistage probability sampling to select the elements for the survey method. The sample size for the study was 260 managers. One hundred and fifty-two questionnaires were completed and returned. The data collected was analyzed using thematic categorization and tabulation and the findings presented descriptively. The results indicate that a variety of ICTs have been adopted in the sector for interaction and communication. The respondents' level of interaction with some of the ICTs was very high, while the use of ICTs such as video conferencing, television and radio was very poor. The most common obstacles to the effective use of ICTs in government departments were found to be lack of skills or competence, the lack of an ICT policy, and the lack of proper planning for the adoption and diffusion of ICTs in the sector. Recommendations for the way forward are provided.