Differences in emotional intelligence between effective and ineffective leaders in the public sector: an empirical study

Abstract

The literature supporting leadership as the most important factor related to organizational success or failure is burgeoning. To a large extent, this may explain why so much research focuses on factors influencing leadership effectiveness. A crucial aspect of leadership research is to determine why some individuals perform effectively in leadership roles while others demonstrate mediocre or low levels of effectiveness. Once measures of individual characteristics have been validated within a relevant context, they become useful sources of information for selecting, placing, and promoting people into leadership positions. The aim of this study was to determine if there are statistically significant differences in emotional intelligence between effective and ineffective leaders. The sample included 114 leaders at the middle management level in a public sector institution in South Africa. Each leader’s effectiveness was rated by themselves (self-rating), as well as by four subordinates, thus involving 570 participants. The EQ-i® was used as a measure of emotional intelligence, while Spangenberg and Theron’s Leadership Behaviour Inventory was used to determine leadership effectiveness. Multivariate analysis of variance indicated that the effective leaders scored significantly higher on the total emotional intelligence measure. They also scored significantly higher on two emotional intelligence composite scales (Interpersonal EQ and Stress Management EQ) and six sub-scales (Self-actualization, Empathy, Social Responsibility, Stress Tolerance, Problem-solving, and Optimism). Points for practitioners The relationship between emotional intelligence and leadership effectiveness seems to warrant organizational consideration of the possible inclusion of emotional intelligence, among other competencies, as a selection and promotion criterion for future leaders. Job analyses and the subsequent identification of job competencies can be used in order to determine, among others, the emotional intelligence requirements of specific leadership tasks, duties, and behaviours at different managerial levels within the organization. Based on such predetermined criteria, valid measures of emotional intelligence could be included as part of the selection and promotion process, along with other desirable individual attributes, such as verbal and numerical abilities, personality attributes, and specific managerial and leadership competencies required for effective leadership specifically within public sector institutions. Leadership development courses may also include programmes to develop emotional intelligence competencies. Potential candidates nominated to attend these courses could be equipped with a vital understanding of their own emotional functioning as well as an awareness of their influence on their followers. The continuous provision of feedback, mentoring, and modelling is also a key consideration in the development of emotional intelligence.