Dialogue processes in online information seeking and sharing: a study of an asynchronous discussion group

Abstract

Introduction. This study elaborates the picture of dialogical information interaction by examining asynchronous dialogue processes constitutive of information seeking and sharing in online forums. Method. Descriptive quantitative analysis and qualitative content analysis of fifty discussion threads with 1326 messages downloaded from Google Groups uk.d-i-y forum. Analysis. To examine the dialogue processes, eleven categories of dialogue acts were defined. These acts include, for example, initial fact question, initial opinion answer, specifying opinion question, complementary fact answer and disagreement. Based on the temporally sensitive nature of such acts, the dialogue process was approached in two phases: initiation and elaboration. Results. The dialogue process at the initiation phase occurs in two ways: responding the initial question, and clarifying the initial question before answering. The elaboration phase is based on a more complex interplay of specifying questions, complementary answers, as well as answer agreements and disagreements. Due to this characteristic, the degree of dialogicality is higher at the elaboration phase. Conclusions. Dialogue is a fundamental constituent of information interaction. Due to its protean nature, the dynamics of asynchronous dialogue processes are difficult to capture in detail. The empirical research settings may be elaborated further by drawing on the potential of novel methods such as digital conversation analysis.