Dialogic listening: toward an embodied understanding of how to “go on” during fieldwork

Abstract

Purpose– In recognizing that we have different modes of listening, just as there are different ways of talking, the purpose of this paper is to explore how a greater awareness of listening can be a resource during fieldwork.Design/methodology/approach– The paper uses a collaborative study of a family business as a starting point and focusses on a meeting held in the owner family where emotional issues concerning conflicts were discussed. Detailed illustrations from this two-hour meeting show how listening guided all participants, including the author in her role as a researcher.Findings– Based on Bakhtin's work on dialogue as well as literature on listening the notion of “dialogic listening” is developed. This notion emphasizes four dimensions of listening: relationality and conversations as a shared activity, listening as an active process, the polyphonic nature of listening, and listening as an embodied activity. The paper illustrates how dialogic listening can create a feeling of an “us” where we can “listen into” things. “Listening into” involves a prospective way of exploring which can offer a feeling for that which we bodily “know” but do yet not understand cognitively.Originality/value– The focus on listening makes it possible to explore new research practices in that it suggests an orientation toward language that does not depart from talk but rather emphasizes how the embodied and intertwined nature of relating to one another can guide and direct us during field studies.