Dialogic and Dialectic Cooperation for Knowledge Creation in IS-Mediated Open Innovation

Abstract

Cooperation is an important aspect of open innovation (OI) facilitated by information and communication technology (ICT). Cooperation may have two distinct forms, namely dialectic or dialogic, and it has already been argued that dialogic cooperation is more appropriate for knowledge creation and innovation. In this paper, we test the hypothesis that the choice of the form of cooperation by an organisation, and its implementation in an OI-enabling Information System, are contingent to the organisation’s strategic orientation and competitive and innovation strategies, and it is mediated by the past experience of its OI initiative managers. We also examined, for the first time, which are the antecedents of the adoption of dialogic (and indirectly, dialectic) cooperation in OI initiatives. The empirical research carried out in a sample of senior managers of different sectors in Greece suggests that companies that have extrospective strategic orientations and that adopt differentiation/innovation strategies are more likely to implement dialogic cooperation in their OI endeavors, thus increasing their knowledge creation potential. This choice is further supported by managers who have participated in other organisations’ OI initiatives in the past.