Dialectic and Life-cycle of Institutional Logics in IT Governance: Insights from Healthcare Context

Abstract

In a complex organizational setting, various stakeholders maintain and display diverse institutional logics due to the different nature of their professional backgrounds. Prior studies show that the existence of these multiple institutional logics often leads to competing interplay that instills conflict. However, little is known about how these institutional logics change and develop in a broader organizational discourse. To address this knowledge gap, the present study reports empirical findings from six public hospitals in Indonesia, investigating the dynamic interplay between stakeholders with different institutional logics that influence and shape IT governance. Our analyses suggest that institutional logics change and develop in two modes of change: dialectical and life-cycle modes, in which multiple logics contradict and/or evolve in response to their institutional environments. Our study offers a new understanding of the dynamics of the underlying institutional logics of IT governance.