Diagnóstico de práticas da gestão do conhecimento na estruturação de processos organizacionais em instituição privada de ensino superior a distância

Abstract

Higher education courses have been growing exponentially, especially in the distance-learning modality and competition between private higher education institutions has intensified. This fact forced the Higher Education Institutions (HEI) to review their management methods regarding the structuring of organizational processes in order to adapt to the new educational model, and to increase their competitive advantages. Due to their importance to the institutions, the practices of Knowledge Management (KM) related to the structuring of organizational processes should be part of the strategic planning and the Institutional Development Plan (IDP) of an HEI, given that we live in the era of knowledge organization and those who manage knowledge in an efficient manner may obtain a competitive advantage. Therefore, the general objective of this research is to analyze the KM practices related to the structuring of organizational processes in a private HEI that operates in the distance- learning modality in the north of Parana. The research is characterized as a case study involving the entire population of 17 coordinators, responsible for the management of undergraduate courses in the modality of distance-learning. As data collection technique, a questionnaire developed by the Institute of Applied Economic Research (IPEA) was used to identify the stage of implementation of GC practices. As a main conclusion, it was observed, through the analysis of the data collected, that the researched HEI has a low level of implementation of its KM practices of organizational processes, something that is at odds with the highly competitive environment in which they are inserted.