Development of Total IT Service Monitoring System

Abstract

With the recent emergence and popularity of e-business, and the increasing complications of our modern day IT infrastructure, companies have been minimizing their IT infrastructure and making much more investments into cost and personnel in order to ensure ongoing and stable services. This is being done to cope with our modern day rapidly changing business environment. However, in spite of much effort being done, they have not been as effective as what they were expecting, with frequent service downtime due to fault and response time, which raised the essential tasks to find the causes through IT infrastructure monitoring and extended application, rather than to find the causes only from the aspects of hardware in the past. In this study, about how the IT monitoring system was developed, to see many service actions that configure IT services (eg. Server/database/network), by implementing the Agentless real-time monitoring system under the cloud computing environment.