Abstract
The article is devoted to the consideration of an actual issue - the development of systemic measures to improve the quality of the educational process at the National Transport University. R. Mitchell's model was applied to classify the stakeholders of the higher education institution depending on their interests. The stages of creating coalitions of stakeholders are proposed, which include drawing up a list of stakeholders; grouping of stakeholders according to their interests, position, degree of influence and priority value; determination of stakeholders' influence factors for strategy formulation and decision-making; assessment of factors and integration of stakeholders' interests; development of improvement measures taking into account the interests of stakeholders. The four main stakeholder coalitions of the National Transport University were identified, a map of their interests was developed, and the results of the questionnaire regarding the quality of the educational process for the 2021-2022 academic year were analyzed. A list of measures for the development of the system for ensuring the quality of the educational process in the 2022-2023 academic year has been developed, including: gradual introduction of elements of education in the dual form of education; deepening cooperation with employers, in particular, involving employers in the organization of the educational process according to the educational programs of the university; systematic work on the motivation of teachers to improve their teaching skills and publish articles in international scientometric databases, participate in international projects, improve their knowledge of foreign languages; intensification of the use of software products in the educational process; expanding the functionality of distance learning platforms and services used by the university; strengthening of internal monitoring of educational programs; use of a flexible mode of online classes (synchronous / asynchronous mode). It is proposed to develop the research data in the development of a strategic model of the university's development.
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