Development of Quality Management System for Construction Services Procurement to Improve the Quality of Contractor Performance in Universitas Indonesia

Abstract

Purpose: Construction work was one of Key Performance Indicators (KPI) that stated in Universitas Indonesia (UI) Strategic Plan. Therefore, the success in the implementation of construction work had quite an influence in overall UI performance achievement, both the activities performance and financial performance. However, in the practice, the construction work implementation in UI was not always in line with the plan/expectation. The construction work was often delayed until the termination of contract that resulted in the obstruction of operational activities. This research had a purpose to develop the Quality Management System (QMS) for the Construction Services Procurement Process to Improve the Quality of Contractor Performance in Universitas Indonesia.Methodology: Research methods used were literature study, survey, and statistical analysis. Results: The development of Quality Management System (QMS) for the construction services procurement process in Universitas Indonesia. Applications/Originality/Value: With the development of this QMS, it is expected that the construction services procurement process could improve the quality of contractor performance and reduce the stoppage rate of projects.