Development of Performance Indicators for Clinical Research Coordinators Using the Balanced Scorecard in South Korea.

Abstract

This is a methodological study that aims to develop performance indicators based on a balanced scorecard for the clinical research coordinator (CRC) position. The CRC performance indicators were developed through a literature review, a data review, expert consultations, focus group interviews, and content validity verification. We also used these data to confirm whether the performance indicators were appropriately indexed. We developed 10 strategies and 31 performance management indicators based on the 4 perspectives of the balanced scorecard (financial, customer, internal business process, and learning and growth). This research developed CRC performance indicators using a balanced scorecard in order to improve the quality of CRC work performance. These indicators establish the direction that tasks should take; they motivate CRCs by being associated with the compensation system, competence development programs, and a balanced performance evaluation system.