Abstract

ABSTRACT In modern world, technology plays a significant role. Upcoming services, demanding a specific level of service quality that should be guaranteed no matter what, will impose obligations to network performance and capacity. European strategy for broadband development prescribes a set of quality indicators that networks should correspond. But imposed obligations themselves don’t guarantee the persistent level of quality. European initiatives of geographical mapping of broadband access, which are developed in order to monitor the development of internet access services, propose guidance for gathering and representation of estimated QoS parameters at the so-called QoS-1 level, whereas monitoring of actual network performance on QoS-2 level and representation of real and objective internet quality indicators rests undefined. Besides ensuring that quality is described in meaningful and comparable manner the general measurement methodology that suits various purposes should be established. This research is aimed to develop principles of monitoring and objective representation of internet access service quality parameters in specific location on QoS-2 level, as well as to establish joint mechanism to obtain the quality of service data that would be appropriate for different needs. This research is directed to the mobile internet access service.

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