Development of an online auction management system: A case study of auction holdings limited

Abstract

The tobacco industry is crucial to Malawi's economy, accounting for over 70% of the country's foreign exchange earnings and supporting the livelihoods of a significant portion of the population. Despite its vital role, the current auction management system used by Auction Holdings Limited (AHL) encounters several issues. These include labor-intensive manual processes, a lack of transaction transparency, and inefficiencies that result in delayed payments and disputes over lot allocations. This paper proposes developing an online tobacco auction management system to address these challenges. The new system aims to convert existing manual processes into automated workflows, minimizing human error and speeding up processing times. By utilizing digital technologies, the system will offer real-time updates on auction activities, enhancing transparency for all stakeholders, including farmers, buyers, and regulatory bodies. Additionally, it will streamline the lot allocation process and ensure prompt and secure payment transactions, thereby reducing disputes and improving participant satisfaction. This paper provides a thorough analysis of the proposed system's design and functionality, including user interface specifications, data management protocols, and security features. A feasibility study covering operational, economic, legal, and technical aspects confirms the system's viability. This paper also examines the system's potential impact on the tobacco industry, highlighting benefits like increased operational efficiency, enhanced stakeholder trust, and overall economic improvements.