Development of an Assessment Model of Organizational Change Readiness by using Fuzzy Logic

Abstract

The present research used a fuzzy logic approach to develop a model for assessing organizational change readiness. Based on an in-depth literature review, a conceptual model for change readiness was developed with four enablers, 13 criteria, and 51 attributes. To address the ambiguity in change readiness assessment, the fuzzy logic theory was used to calculate two core indexes: the fuzzy organizational change readiness index (FOCRI) and the fuzzy performance importance index (FPII). These indexes are computed to identify the level of organizational readiness for change and its weak attributes, therefore allowing managers to formulate a plan for the improvement of change readiness within their organizations.The steps to be followed for assessing change readiness are presented in this paper. Also, a case study was used to illustrate the application of this model in the case of a change project that aimed to implement a project management methodology within a Moroccan construction company.