Abstract
Given the large volume of data generated in hospitals, the usage of hospital information system (HIS) that may ease the hospital’s workload on managing patient bills is critical. Thus, this paper presents the development of a web based hospital billing system which allows the staffs to manage and store patient bills in such a way that it can integrate bills from various departments. In addition to that, the system has additional features to allow down payments, automatically generate accounting reports, as well as integrate some features of the registration and the pharmacy system. The system design followed the Waterfall approach and was done using the use case diagram, activity diagram, sequence diagram, and entity relationship diagram. The data processed was actual data from the hospital and dummy data for the pharmacy system. The system’s functionality was tested using the black-box method and then evaluated by the hospital staffs using the SUS (System Usability Scale) method. From there, we obtained a score of 77.5 out of 100 from the SUS evaluation and 100% success rate from 102 features tested with the black-box testing method. Therefore, we can conclude that the new system works well and has good usability.
Highlights
As one of the most important social organizations that play a major role in providing health–treatment services to the citizens, hospitals always deal with the large volume of collected data, mainly transactions and bills
This study presents a system of patient billing calculations and financial reports
The patient's bill is calculated based on the amount of product/drug bills and actions charged to the patient during the patient's treatment at the hospital
Summary
As one of the most important social organizations that play a major role in providing health–treatment services to the citizens, hospitals always deal with the large volume of collected data, mainly transactions and bills. Implementing Information Technology (IT) in the form of a Hospital Information System (HIS) is essential to manage patient bills in hospitals efficiently. Another popular trend in hospital billing system development is breaking down the bills to explain where the down payment went forth. This paper presents a convergent hospital billing system, developed to help the staffs in calculating and printing patient bills. We integrated features to allow advance payment as well as automatically generated financial reports. We asked the staffs of hospital ‘X’ where this study took place, to test the system usability using the System Usability Scale (SUS) method.
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