Development of a two-step touch method for website navigation on smartphones

Abstract

The touch method for hyperlink selection in smartphones can often create usability problems because a hyperlink is universally smaller than a finger contact area as well as visually occluded by a finger while pressing. In this study, we developed a two-step touch method (called Press and Flick method) and comprehensively examined its effectiveness using the goals, operators, methods, and selection rules (GOMS) model and user testing. The two-step touch method consisted of finger press and flick motions; a target hyperlink was selected by a finger press motion, and a finger flick method was subsequently conducted for error correction if the initial interaction (press) failed. We compared the two-step touch method with the current touch method through the GOMS model and user testing. As a result, the two-step touch method was significantly superior to the current touch method in terms of error rate and subjective satisfaction score; however, its superiority in terms of number of interactions and touch time was vulnerably affected by error rate. The two-step touch method developed in this study can improve the usability and user experience of website navigation using smartphones.