Development of a New Conceptual Model for Improvement of the Quality Services of Higher Education Institutions in Academic, Administrative, and Research Areas

Abstract

Purpose: To develop a new conceptual model that can be used to improve the quality of services provided by higher education institutions in all three areas: academic, administrative, and research. The research will identify the key factors that contribute to quality service delivery in each area and develop a model that can be used to assess and improve current practices. The model will also provide recommendations for how institutions can implement changes to improve their quality of service. Methodology: Exploratory research method is used. Required information are collected using various search engines as per identified keywords, focus group interactions and analysed systematically using suitable analysis framework. Findings/Results: A research on "Development of a New Conceptual Model for Improvement of the Quality Services of Higher Education Institutions in Academic, Administrative, and Research Areas" leaded the analysis of factors that affect the Improvements of the Quality Services of Higher Education Institutions in Academic, Administrative, and Research Areas and developed a conceptual model based on the postulates that have been identified. Originality/Values: The paper developed a new conceptual model for quality enhancement in academics, administration, and Research & Extension activities of Higher education institutions including Universities by means of suggesting strategies like Innovations, Best practices, and institutional distinctiveness. Paper Type: Conceptual model development using inductive approach.