Abstract
According to the results of the theoretical analysis of well-known and widely practically applied standards of quality management and project management, as well as models of maturity assessment of processes, 13 key risk-dominant factors influencing the maturity of project quality management processes have been identified.A methodology of ranking risk-dominant factors, which highly influence the organizational maturity of quality management processes in projects, has been developed. The basis of the developed methodology is the expert method. A distinctive feature of the methodology when it is implemented is to obtain a nomenclature of ranked key risk-dominant factors, taking into account the expertise of experts. This result is achieved through the involvement of two target groups, «Process Implementers» and «Consumers of the Process Results and Stakeholders», for peer review. A systematic scientifically-based ranking of risk-dominant factors in accordance with the proposed methodology contributes to the objective assessment of the potential of quality management processes in projects. In addition, it will increase the likelihood of obtaining expected results of processes and will determine the priority directions of growth and organizational changes of processes to achieve the target levels of maturity. The proposed methodology can be implemented in the processes of certification, self-assessment and auditing in a QMS.The practical testing of the proposed methodology was carried out using the example of the «Project Launch» process. According to the results of the expert evaluation of the «Process Implementers», it has been established that the factor «The degree of documenting the process» and, to a lesser extent, the «The degree of applicability of the process evaluation results for its improvement» is influenced to a greater extent by the maturity of the investigated process. According to the results of the expert evaluation «Consumers of the Process Results and Stakeholders», the following has been established. To a greater extent, the maturity of the investigated process is influenced by the factor «The degree of the possibility of integrating the process with other internal and external processes. «To a lesser extent, the factor is «Behaviour of the process implementers». There is a high degree of consistency between expert assessments within each group and a significant connection between the assessments of the two groups of experts.
Highlights
Quality management principles of the national standard DSTU ISO 9001 [1] should be implemented with systematic evaluation and improvement of the quality management system (QMS) processes
As can be seen from the diagram (Fig. 2), the risk-dominant factors are estimated according to the eva luations of the «Consumers of the Process Results and Stakeholders» according to the degree of influence on the maturity of the «Project Launch» process in accordance with (26)
That is, according to the results of the expert evaluation of «Consumers of the Process Results and Stakeholders», it was established that to a greater extent the organizational maturity of the investigated process is influenced by the factor m2 «The degree of integration of the process with other internal and external processes,» and to a lesser extent, 1
Summary
Quality management principles of the national standard DSTU ISO 9001 [1] (harmonized with [2]) should be implemented with systematic evaluation and improvement of the quality management system (QMS) processes. The ranking of alternatives, in particular, risk-dominant factors, which are mainly compared on a qualitative basis, is impossible without the participation of highly skilled professionals In this case, an increase in the objectivity of the result of a ranking can be achieved by involving, in the evaluation of alternatives, two target groups of specialists who have different interests regarding the results of the process performance. At present, there is a lack of a formalized, quantitative methodology for assessing the priority of the influence of risk-dominant factors on the organizational maturity of QMS projects’ processes This situation is explained by the need for evaluation, as a rule, under poorly structured inputs and information constraints, often in the absence of sufficient experience and competence. Taking into account the above, the task of developing a methodology for ranking risk-dominant factors based on an improved method of collective expert assessment with regard to the competence of experts is important and needs to be addressed
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