Abstract
ENEO Cameroon and the Government of Cameroon decided to set up new standards for the quality of service and a new methodology to monitor the quality of service of distribution networks in Cameroon. This methodology includes the definition of a cost-benefit model to monitor the link between investment level, quality of service indicators and its impact on the average tariff required to be applied to the customers. The objective of this quality of service-investments model is to define the investment level that provides the most adequate cost-benefit for both the distribution operator and the customers, meeting minimum standards agreed with the Regulator, ARSEL. An analysis of distribution network planned investments is carried out and a methodology to evaluate their effects on the indicators is developed. The results are used as input in the quality of service-investments model to derive an investment plan. The added value is illustrated in this article via different use cases developed upon that methodology.
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