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Abstract
The purpose of this study was to develop a consultation profile of interventions perceived as successful by internal or external Human Performance Technology consultants. Members of the National Society for Performance and Instruction [The National Society for Performance and Instruction is currently known as the International Society for Performance and Instruction] and the American Society for Training and Development were asked to describe in detail a single intervention which they considered successful in terms of outcomes for both themselves and their clients. The results indicate that the scope of these interventions is not limited to training but includes a broader range of performance improvement interventions. This supports the notion that professionals in the field are undertaking more systemic approaches in their practice. An average of 40% of total project time is allocated to front-end analysis. The projects reported by our respondents also emphasize collaborative decision-making, especially during the front-end analysis phase. Factors most commonly reported as responsible for the success of projects were support from the client, collaboration between team members, and clear definition of expectations.
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