Development of a Business Process Modelling Framework for Continuous Improvements in Organisations

Abstract

To improve or re-engineer business processes, business processes need to be defined, modelled, optimised and managed. Thus, the aim of this study is to develop a framework that organisations can use as a blueprint to conduct business process modelling effectively. A survey was used to collect qualitative data from various business process engineers, process analysts, and process practitioners. Questionnaires were administered and structured interviews were conducted to gain an in-depth knowledge of how process experts conduct business process modelling and the tools used. The goal is to consolidate the data and use it as input in developing a business process modelling framework. Individuals were selected using a non-probability sampling procedure based on a non-random criterion. It was found that most of the selected process experts are knowledgeable about business process management and the modelling of business processes. Therefore, this knowledge of Business Process Management (BPM) was taken as input to the development of the conceptual business process modelling framework. This study may promote business profitability and customer satisfaction through the implementation of the developed framework. Further studies are required to test the implementation and performance evaluation of the business-process-modelling framework developed.