Abstract
Total quality management (TQM) is directed at quality consciousness throughout all organisational processes. A successful TQM practice requires a culture that can adapt to changes and promote innovation. Development culture focuses especially on improvement, flexibility and external environment, concerning with growth, innovation and adaptation. From this perspective, the present study aims to examine the link between development culture and TQM in Turkish healthcare organisations and to explore the mediating roles of top management leadership and employee empowerment. Data were collected by using survey method and analysed by using structural equation modelling while being controlled for common method bias. The findings revealed that while development culture has a positive influence TQM, it is the top management leadership which mediates this relationship, not the employee empowerment. The results are discussed considering the difference in these mediating effects and organisational implications of the findings are provided.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
